SORTED.
For licensed gaming operators

ADR Compliance & Complaint-Handling Framework

Put a clear, defensible complaint and escalation process in place without adding unnecessary operational overhead. SORTED. provides the framework, templates, onboarding and ongoing support your internal team needs.

Discuss Your Business Needs
ADR onboarding supportOperator-ready documentationOngoing monthly supportOptional case advisory
Complaint handling should never be informal

Why operators need ADR compliance

Poor processes create unnecessary exposure, operational friction and avoidable cost.

Operational risk

Inconsistent complaint handling creates exposure

When internal teams handle complaints differently from case to case, issues escalate faster and become harder to defend.

ADR readiness

ADR needs a clear escalation path

Operators need a practical process, the right documentation and a clean internal handoff when disputes move beyond first-line support.

Low-lift support

Internal teams should implement, not be replaced

The framework supports existing teams with structure, templates and guidance rather than adding heavy outsourced compliance work.

Clear setup and monthly support

Our packages

Two practical options with an ongoing support layer and separately scoped help when a specific complaint or dispute needs closer attention.

Entry package

ADR Setup & Support

A practical starting point for operators who want the right structure in place and ongoing access to support without a heavy delivery model.

Setup fee from€950One-time
Monthly support from€275Per month

Included

  • ADR onboarding support to one provider
  • Complaint-handling framework template
  • ADR escalation flow
  • Response-template pack
  • One onboarding call
  • Basic email support
  • Access to templated reporting

Not included

  • Full compliance audits
  • Custom drafting from scratch
  • Ongoing operational reviews
  • ADR-provider case fees

“From” pricing varies with provider count, document customisation, support volume and the final agreed scope.

Premium package

ADR Compliance Framework

For operators who want stronger structure, more support and a clearer process for handling issues before they become larger disputes.

Setup fee from€1,750One-time
Monthly support from€550Per month

Included

  • Everything in ADR Setup & Support
  • One additional ADR provider (two providers in total)
  • Structured onboarding session
  • Light-touch risk spotlight review
  • Guidance for internal complaint handling
  • Priority support
  • Pre-escalation guidance when needed

Important boundary

  • Supports your internal team
  • Does not replace your compliance function
  • Additional work is scoped separately as an add-on

“From” pricing varies with provider count, document customisation, support volume and the final agreed scope.

Extra help when a matter needs it

Optional add-ons

The core package stays lean while your team retains access to additional support for individual or complex cases.

Per case

Case Advisory

Support on individual complaints or disputes, including guidance before ADR escalation.

From €175 per caseComplex matters can be scoped separately.
One-off

Deep Dive Review

A focused one-off review for operators that need closer attention on a particular matter.

From €300 per caseScope confirmed before work begins.
Custom

Rapid response for sensitive or urgent cases

A priority response within 48 working hours of initial contact for specific operational or risk issues.

From €400 per caseSubject to availability and matter complexity.
A deliberately simple delivery model

How it works

We provide the framework, your internal team implements it, and we remain available for support and escalation guidance.

  1. 1

    Discovery call

    We review your current setup, providers and operating model, then identify the most suitable package.

  2. 2

    Framework setup

    We provide the templates, onboarding support and practical structure your internal team needs to implement.

  3. 3

    Ongoing support

    You retain monthly access to support, updated materials and optional additional help when specific cases arise.

Practical rather than heavy

What makes this different

A lean, operator-friendly framework designed to create structure without unnecessary dependence.

Lean by design

Productised delivery, reusable documentation and optional add-ons keep implementation straightforward.

Built around internal teams

Your people stay in control. We support them with process, structure and escalation guidance.

Commercially practical

Setup fees, monthly support and optional add-ons create a clear commercial structure with predictable value.

ADR Compliance

FAQ

The service is designed for licensed gaming operators, including Curaçao, Anjouan and Nevis operators and other licensed operators where the relevant ADR provider accepts the jurisdiction and business model.

Let's get your ADR needs SORTED.

If you want a cleaner complaint and escalation structure without unnecessary complexity, we can walk you through the most suitable package for your operation.